[Closed] Hiring: Director of Membership

[Morrighan Daghdera]

Unfortunately, @Loraella Melodie has voluntarily resigned from this position due to real life career prospects demanding her time. We are all grateful for her tenure and service to the Tower.

The Executive team is going to discuss the shape of this role at the next meeting to further distinguish the role of Director from that of Chief Membership Officer. If you are looking to apply for this position, please check back here after October 15th. I will edit this post with the fresh job description the Executive team agrees is appropriate and the deadline to submit the application. I'll bump the post after editing as well to draw attention.

In the meantime, please join me in thanking Loraella for her time in this role and stay tuned for the application window. Thanks again.

ETA:

Director of Membership job description

This is an Executive level non-rotating position, requiring a time commitment of 15-20 hours per week. The goal of this position is to administrate and lead the Department of Membership, which focuses on the internal needs and morale of our registered members.

Duties & Responsibilities:

• Manage & lead a large team of membership admins, including hiring & supporting them and their groups.
• Liaise between Cordamora and membership admins to facilitate discussions on maintaining and/or improving overall membership satisfaction
• Perform administrative duties pertaining to facilitating a Member's experience within our community including encouragement, moderation, having a voice in discipline, and paperwork.
• Have frequent interaction with site members on the forums and Discord, helping to ensure there are active threads and to be recognizable as well as accessible.
• Super moderator of the message boards with the ability to moderate all forums as needed. As such, must opt in to every optional forum.
• Work with the Cordamora, Director of Online Events, and Tower Mediators, as well as the entire Executive team across departmental lines to maintain and improve our internally facing community experience. This includes attending quarterly meetings, joining group chats, brainstorming ideas and processes to improve or at least maintain an appreciable level of member satisfaction, etc.
• Check the Director's email & forums daily in order to provide quick responses.

Job Requirements:

• Must currently be a Senior Member in good standing with a tenure of at least one year.
• Must have experience in a Membership position (this includes all administrative positions and all staff positions such as Hall members, Hearts, Honor Guards, and other in-Ajah/Company positions) or have real life experience that directly pertains to this Department's function.
• Ability to be objective and fair during discussions with the mediators related to membership issues and conflict resolution, as well as knowing when to recuse from these discussions
• Strong familiarity with the Membership Manual and our community processes
• Tact, diplomacy, and discretion are absolutely crucial in this position, as you'll be privy to information and decisions that other members are not. You will be trusted with being able to see all of the forums on our boards, as well as access to private information about members and their interactions.
• Willingness to become familiar with the Code of Conduct, Mediation Guide, and Accountability Guide

Preferred, but not required

• Experience using Xenforo (our forum software), or moderation tools would be helpful.
• Conflict resolution skills
• Supervisory experience either online or in real life

TO APPLY: email your application to cordamora@tarvalon.net and amyrlin@tarvalon.net by November 6. Please include details as to why you would be the best fit for this position, as well as any ideas you might bring to the role.

 

[Arella Mathara]

Thank you so much, Lora, you've been great

 

[Melorea al'Taehor]

Thanks Loraella! Best of luck with the IRL career prospects

 

[Cassie Dainar]

All the love Loraella! Thank you for your work!

 

[Veriendha ti al'Riaha]

Thank you so much for all you’ve done Loraella Sedai!!

 

[Melisande Arneil]

Thank you Loraella!

 

[Qamra Daielin]

Thanks Loraella!!

 

[Raevyn Tsornin]

Thank you Loraella!

 

[Jahily al'Karee]

Thank you Loraella for giving your time and service to our community!!

 

[Stasia t'Andrei]

Sorry to see you go Lora thank you for your service!

 

[Leala ni al'Dareis t'al'Caleum]

Thank you, Loraella! Good luck on your rl job prospects!!

 

[Alora Sionn]

It was great working with you Lora 💪 may you succeed in everything you do!

 

[Idine Espanyas]

Thank you for your service, Loraella. Best of luck in RL.

 

[Lithiel Morn]

Oh, Lora, thank you so, so much for all the help and counsel you've given me while working together - it was invaluable and I appreciate you more than I can say. I hope everything goes well with your RL prospects.

 

[Ashara Koh'inor]

@Loraella Melodie you were amazing! Thanks for serving and good luck with the future

 

[Rhianna Solstice]

Thank you Lorella for all the hard work you have put in! And good luck to all those applying.

 

[Loraella Melodie]

Thank you all

 

[Leira Galene]

Thank you, Loraella!

 

[Laurien Achaur]

Thank you, Loraella Sedai, and good luck with all of your career things! 😁

 

[Morrighan Daghdera]

Edited with updated job description and deadline for applications. Thank you for your patience!